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PublicWin Casino will keep your personal information safe and won't share your account activity with anyone while you play, deposit, or withdraw money. This Privacy Policy tells you what information we gather, why we gather it, how we store and share it, and what rights you have based on your UK and UK. It also shows how we check people's identities, keep £ safe, support responsible gaming, and stop fraud. We only collect the information we need to set up your PublicWin Casino account, keep it safe from people who shouldn't have access to it, and let you play legally when you create an account.
We need this information to make sure you can use our services and to give you a safe, reliable experience. We also do Know Your Customer (KYC) checks when you ask for a withdrawal, reach certain activity levels, or when the law says we have to. With KYC, we can check people's identities, stop fraud, and make sure that payments go to the right person. We collect information about you when you sign up for an account so that we can create and manage your account, send you important service messages, and make sure that your login is safe. Your email address, phone number, username, and password (stored in a secure form) are all examples of normal data.
KYC verification data is used to make sure of someone's identity, age, and address, as well as to follow the law and keep people safe. Depending on the situation, we may ask for your full name, date of birth, and sometimes your UK if it is needed for compliance checks. Government-issued ID: a picture or scan of an ID card, passport, national ID card, or driver's license, with the card's number and expiration date clearly visible. Proof of address is a piece of paper that has your name and home address on it, like a utility bill or bank statement, and it should be recent. Checking your payment information is important to make sure you are the real owner of the account used for the payment.
Checking the source of funds: If the law or risk controls say so, we may ask for proof of where the playing funds come from, especially for bigger transactions like a withdrawal 500 £ request. During the registration and verification process, we may also collect technical and security-related information, such as your IP address, device identifiers, and login history. This helps us find attempts to access your account without permission, stop account takeovers, and keep your account safe. Check that the information on your registration forms matches the information on your verification documents. When information doesn't match, it can slow down verification, deposits like £100, and withdrawals until all the necessary checks are done.
If you want to know if you can get certain bonuses, free spins, cashback, tournaments, and other promotional offers at PublicWin Casino, they use some of your personal information.
This makes sure that the right terms are applied to the right account, that abuse doesn't happen, and that bonus benefits are given in a fair and correct way. Our company only collects the data needed to run promotions, make sure you're eligible, and credit your account with rewards. When it's possible, eligibility checks are done automatically using information about the player's account and activities that the casino already has on file.
Your account profile, how much you play, and legal or operational restrictions can all affect your eligibility for a promotion. Depending on the offer, we may use your name, date of birth, and verification status to make sure you are of legal age and meet the account requirements.
For example, if a promotion says you have to make a qualifying deposit of £20 within a certain amount of time, we use the information about your transactions and timestamps to make sure you meet the requirement before giving you the reward.
If a promotion has a play requirement, like wagering 100 £ on eligible games, we use your gameplay logs to keep track of your progress and give you the reward when the requirement is met. When a promotion has a maximum benefit, like a match bonus up to £200, we use the deposit amount and bonus rules to figure out the correct bonus value and keep from giving out too many credits. We may also use the results of the verification to make sure that the bonus is given to the rightful account holder. To keep customers and the casino safe from fraud and chargebacks, some promotions are only open to accounts that have been fully checked out.
When you deposit money or ask for a withdrawal at PublicWin Casino, we only process the payment information we need to finish the transaction, stop fraud, and follow the law and regulations. Payment channel identifiers, timestamps, and technical information used to secure the transfer are usually included. An example of this would be a deposit of $100. Some payment providers are regulated and can safely handle your full payment instrument details instead of us. We use tokenization and masked references when they make sense to make sure that sensitive data is not stored in its entirety in our systems.
For deposits of 50 £, for example, we may ask for the type of payment method, a masked account or card reference, the issuing country and bank or provider identifiers, the transaction ID, and basic payer details that are needed to make sure the account is owned and authorized. This information is used to make sure the deposit is real, stop duplicates, look for strange patterns, and answer customer questions.
We may ask for more information about withdrawals (like "withdraw 500 £") to make sure the money goes to the right person and to follow rules against fraud and money laundering. Some of the things that may be checked are the matching beneficiary name, payout account identifiers (which are hidden if possible), and confirmations that the withdrawal method belongs to you.
This includes transaction logs, payment confirmation records, communication history, and proof of gameplay or account access related to the disputed transaction amount (for example, a disputed deposit of 200 £). If a chargeback or dispute is raised, we process the data we need to investigate and respond. This information might be shared with the payment provider and financial institutions in question, but only to handle disputes. how to pay and who accepts it. Different methods may be available depending on where you are and how your account is set up. PublicWin Casino works with licensed payment processors that handle payments and control customer data on their own. To authorize, capture, refund, or dispute a transaction, we only share the bare minimum of information.
For some thresholds or risk triggers, we may ask for proof of identity and ownership of the payment method, like account ownership proof or verification of the payment method. These checks might be needed before a withdrawal of 1000 £ or more is processed, or if suspicious activity is found.
Documents sent in are only used for verification, to stop fraud, and to follow the law. They are stored in a way that only certain people can access them.
When a refund is approved, we try to process the data through the same method of payment that was used the first time. Processing a refund needs the reference number from the original transaction, and you may need to prove who you are to keep refunds from going to people who are not you.
We keep records of payment transactions for as long as it takes to provide the service and meet our legal, accounting, and regulatory obligations. Chargeback and dispute documents may be kept longer if they are needed to defend claims or follow financial rules.
You can get in touch with support to find out what payment references we have for your account, to fix any wrong billing information, or to ask about a transaction you are disputing. This is for your safety. Before giving out payment information, we may ask you to confirm some important details.
To make sure that withdrawals are safe and legal, PublicWin Casino may do security checks on payouts before approving them. To make sure that the request comes from the right person and that the payment information matches the profile that was registered, these checks are done. Depending on risk signals, payment method rules, or legal requirements in your country, such as UK, some withdrawals can be processed quickly and others may need extra confirmation.
When you request a withdrawal, we may check some important information, like your identity, who owns the payment, and how often you've been using your account. If a withdrawal request is different from how you usually do things or includes new payment information, you may have to go through more checks to make sure your money is safe. We may sometimes ask you to confirm that you have recently made a deposit. Let's say you put in 100 £ and then asked for a withdrawal soon after. To stop any unauthorized transactions, we may check the source and the connection between the deposit and withdrawal methods.
Keep your account information correct and consistent to avoid delays. Payment information that is missing, wrong, or linked to a third party can cause withdrawals to be declined or sent back.
PublicWin Casino may ask for proof of Source of Funds to comply with anti-money laundering rules and make sure that players are using real money to fund their accounts. Your account profile and declared nationality, such as UK, may trigger this request if you make larger transactions, do a lot of activity over time, or meet certain compliance requirements. The main goal of SoF checks is usually to find out where the money that was deposited came from. We might ask for proof of where the 2,000 £ came from if you deposit them in several transactions and then ask to withdraw them.
Please find below some examples of acceptable proofs of funds (Sof):
Please make sure that the documents are clear, complete, and match the name on your casino account. If you can, give files that show both where the money came from and how it got into the account that was used to make deposits.
To help keep things safe and encourage responsible play, deposits and withdrawals may be limited. Depending on the payment method, account verification status, and rules that must be followed, these limits may change.
Some banks may only let you take out small amounts of money at a time until they fully verify your account and do any other checks that are needed. It is usually okay to break up a big request into smaller ones when there are limits. For example, if you want to withdraw $2,000, it might have to be done as several separate withdrawals, depending on the rules of the method and the security levels.
PublicWin Casino uses cookies and other tracking technologies to make sure the site works well, remember your choices, and make casino offers that fit the games you like to play.
You can choose if PublicWin Casino can use your activity to show you more relevant content, like game suggestions, bonus banners, and promotions. These settings can be changed at any time. It's still possible to play, make a deposit of £10 or more, and cash out your winnings if you limit personalization cookies. However, some promotions may not be as useful to you and some convenience features may not work as they should.
Cookies and tracking can be controlled on the site. To choose which categories you allow, use the cookie banner or the cookie settings area when they are available. It's possible that you'll need to make the same choice again on a different device or browser because of how your choices are stored.
You can block or delete cookies through your browser's controls. This can sign you out, clear your settings, and stop the casino from remembering things like the language you chose or the games you looked at before.
"Personalized casino offers" could be based on the types of games you like, how long you play, how many times you click on promotions, whether you prefer a mobile or desktop platform, and basic technical information like the type of device you're using.
Such as a £50 reload bonus, free spins campaigns, or tournament invitations, where allowed, this helps PublicWin Casino show you offers that are a good fit for the way you like to play.
If you turn off marketing cookies, you might still see ads, but they will be more general. You may also need to change the advertising settings on your device or browser to stop interest-based ads from showing up on sites other than the casino website. You can change your consent choices again by deleting cookies. If you delete cookies, you might be asked to confirm your choices again the next time you visit PublicWin Casino.
The app and browser for mobile play both have privacy settings that let you control what information is shared, stored, and used for personalization. This way, you can select what information is used to keep gameplay smooth on smaller screens. The goal of these controls is to let you manage device permissions, tracking preferences, and in-session visibility without getting in the way of important security checks that keep your account, game play, and payments safe.
In the PublicWin app, you can mostly control privacy by changing the permissions on your device and using toggles inside the app, if they're available.
Some functions won't work if necessary access is denied, but limiting permissions can make data less vulnerable. Your privacy in a mobile browser depends on how you have it set up. You can manage cookies, websites that let you use their services, data that is saved, and whether your browser lets outside tracking tools work.
Alerts, location services, the camera (for identity checks), and local storage access (to keep you signed in) are some of the device permission controls that can affect your privacy. If you disable camera access and then need to verify something, you might have to upload the documents in a different way or temporarily allow access again. When you use private or incognito mode, your device will leave fewer local traces of your activity. However, this does not hide your activity from your network provider or stop necessary logging for security and compliance.
When using a shared phone, don't save passwords and turn off autofill for PublicWin for extra privacy.
When you deposit £50 or ask to withdraw £500, PublicWin may do security checks to stop fraud and unauthorized access. Device and session signals, like IP and device identifiers, can be used in these checks. These signals are used to protect your account, not to make a profile of you for strange reasons.
you can make ads less visible by turning off push notifications on your device and, if possible, marketing communications in your account settings.
When needed, transactional messages about payments or safety can still be sent.
Rules in UK determine whether something is available. We may collect account information (like your name, date of birth, and address), device and IP data, and payment identifiers while you register and play to make sure you are of legal age, not in a restricted area, and not breaking the rules for self-exclusion or sanctions. We may ask for proof before letting people withdraw money or returning remaining £ if UK is restricted.
Regulation-compliant payment providers handle deposits. Complete card numbers are not kept. We only store the information that is needed for payments, fraud prevention, and customer service. This includes transaction IDs, deposit amounts, timestamps, currencies, masked card details or wallet IDs, and the status of verification. You should only use payment methods that are registered in your own name. Deposits made by someone else will not be accepted and may lead to extra checks.
For your first withdrawal and any other time that risk checks need it, we ask for proof of who you are, where you live, who owns the payment, and where the money comes from for higher limits. It is only trained compliance staff who can access uploaded documents, and they are only kept for as long as the law and anti-fraud obligations say they have to be. Your withdrawal will be held until the information matches your account or payment method.
We keep bonus rules in check and stop abuse by using information about your account, device, and transactions. One way to do this is to look for duplicate accounts, shared devices, strange patterns, or location data that doesn't align. If a bonus breach is proven, we can take away the bonus and any winnings associated with it. We can also set limits on wagering and withdrawals based on the rules of the offer. Keep one account, use the same device and payment information every time, and get verified before asking for big withdrawals.
Authentication and session management are used for mobile access, and we also keep an eye on logins and payments for any strange behavior. To keep your account safe, use a strong, unique password and don't make payments on shared devices or public Wi-Fi. If you see logins or transactions that you didn't make, you should change your password right away, call customer service to stop withdrawals, and ask for an account security review. To get safe access back, we may ask for quick identity checks.
We only get and use the information we need to open and manage your account, handle £ transactions, stop fraud, and follow the law and stop money laundering in UK, as needed. The amount, time, and payment method IDs are sent to us along with transaction details for deposits and withdrawals. For some methods, we also get limited billing information, but we do not store full card numbers. As part of Know Your Customer (KYC) procedures, we may ask for proof of your identity, address, and payment ownership to make sure you own the account and allow withdrawals. Documents are uploaded safely, checked by authorized staff, and only kept for as long as the law, rules for handling disputes, and financial record keeping regulations say they need to be. Using a unique password, turning on two-factor authentication (2FA) when available, keeping your email safe, and only withdrawing to payment methods that are linked to your account are some ways to keep your account safe. For requests to access, change, or delete information (if allowed), please contact our support team from the email address you used to register. This way, we can make sure you own the account before processing the request.
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